All our deliveries are sent by a tracked service for the benefit of our customers to ensure you receive your order without delays or complications. It also allows us to more easily resolve any issues that may arise if you do not receive your items as specified.
Free Delivery on UK orders over £100.
For orders under £100 we offer:
Metapack Express (1-2 working days) – £5.95 plus VAT – 1-2 day delivery service for orders placed before 1pm.
Metapack Standard (2-4 working days) – £4.95 plus VAT – Standard delivery service.
These services require a signature on delivery.
Our policy is to deliver to the shipping address unless it has been agreed otherwise. It is your responsibility to check these details carefully, failure to do so may result in you not been entitled to a refund or replacement from us.
We deliver to the following European countries. Your shipping costs will automatically be added at the checkout:
Europe Zone 1 £20.00 : Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland
Europe Zone 2 £25.00 : Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland
Europe Zone 3 £30.00 : Greece, Portugal, Spain
Europe Zone 4 £38:00 : Estonia, Latvia, Malta, Romania, Turkey
If your country does not appear on the above list, please contact firstname.lastname@example.org for further information.
Lost in the Post
Occasionally an item may be lost in the post. Lost in post is deemed to have occurred 15 working days (Monday to Friday) after dispatch. You will be asked to complete a Postal Claim Form; a false declaration may result in criminal or civil proceedings been taken against you. Your claim cannot be processed until we receive the signed form. If you do not receive your order after 15 days of the dispatch date, you must contact us to notify us of non-receipt within 5 working days.
In the event of a lost or damaged order we will either refund the price of the item or send a replacement item at no additional charge. This decision shall be at our discretion.