Delivery

UK Deliveries

All our deliveries are sent by a tracked service for the benefit of our customers to ensure you receive your order without delays or complications. It also allows us to more easily resolve any issues that may arise if you do not receive your items as specified.

Please be aware, deliveries are taking a little longer than usual due to extra measures put in place to help keep colleagues and customers well. Thank you for your understanding. 

Free standard delivery to a UK address on orders over £100.

Orders received before 1pm should be processed the same day.  Orders received after 1pm will be processed the following day.

If your order value is under £100 your shipping options will be shown at the checkout.  For orders under £100 we offer:
Express delivery £5.95 + VAT
Standard delivery £4.95 + VAT
These services may require a signature on delivery.

Our policy is to deliver to the shipping address unless it has been agreed otherwise. It is your responsibility to check these details carefully, failure to do so may result in not being eligible to a refund or replacement from us.

International Deliveries

Please be aware, deliveries are taking a little longer than usual due to extra measures put in place to help keep colleagues and customers well. Thank you for your understanding.

We deliver to the following European countries. Your shipping costs will automatically be added at the checkout:
Europe Zone 1 £20.00 : Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland
Europe Zone 2 £25.00 : Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland
Europe Zone 3 £30.00 : Greece, Portugal, Spain
Europe Zone 4 £38:00 : Estonia, Latvia, Malta, Romania, Turkey
If your country does not appear on the above list, please contact admin@zico.lighting for further information.

Lost in the Post

Occasionally an item may be lost in the post. Lost in post is deemed to have occurred 15 working days (Monday to Friday) after dispatch. You will be asked to complete a Postal Claim Form; a false declaration may result in criminal or civil proceedings been taken against you. Your claim cannot be processed until we receive the signed form. If you do not receive your order after 15 days of the dispatch date, you must contact us to notify us of non-receipt within 5 working days.
In the event of a lost or damaged order we will either refund the price of the item or send a replacement item at no additional charge. This decision shall be at our discretion.