DELIVERY

GLOBAL FUEL PRICING UPDATE

We understand that buying Zico Lighting lamps comes with an expectation of products delivered safely and securely within the agreed timeframe, and our customers rely on this. This is why we only ship using reputable courier companies, known for high standards of service and reliability. 

At Zico Lighting we make no profit on delivery charges, so the charges you pay is what we are charged by the courier companies. Due to the sharp increase in fuel costs since 2021 the vast majority of couriers have imposed increases to their rates, which are still continuing to raise. We are working hard to manage these increases wherever possible, but are forced to regularly review our delivery charges to ensure sustainability of the business. Thank you for your understanding.


DELIVERY ADDRESS AND ON-SITE CONTACT

The order will be sent to the delivery address as provided by the customer. It is your responsibility to ensure that the correct full address with post code is provided at the time of sale. We cannot be held responsible if the delivery address is incorrect or incomplete and re-delivery charges are incurred. 

We will communicate with you using the email address for delivery contact, which you provided at the time of placing the order, once the goods leave our warehouse. This communication will include shipping reference to allow you to track your order with the courier. 

Please ensure that someone is on site to receive the delivery. Any missed or declined deliveries will cause a delay to your order arriving and may be subject to re-delivery charges.

Please note we do not deliver to PO boxes.

UK SHIPPING REGION

All Zico Lighting products are carefully manufactured to offer exceptional quality and reliability, so valued by our customers. That’s why we take extra care when delivering them to you. Our deliveries are sent by a tracked service to ensure you receive your order without delays or complications. It also allows us to more easily resolve any issues that may arise if you do not receive your items as specified.

You will receive a tracking information email to the address specified for delivery, when your order leaves our warehouse. The courier company may also send an email and/or a text message advising you of the expected delivery slot and giving you an option to specify a safe place or alternative delivery instructions. 

We will use the email address and phone number provided for the on-site contact for those communications. It is your responsibility to supply this information. Zico Lighting will accept no responsibility for missed or lost deliveries, where no on-site contact information was provided. 

We are pleased to offer free standard delivery within 3 working days to a UK mainland address on orders placed through our e-shop or Business Portal with the value over £150+VAT. If your order value is under £150 ex VAT or you are placing the order through our Sales Support team your shipping options will be shown at the checkout / advised within the quote.  

We offer the following shipping methods in the UK:

ROYAL MAIL: Tracked delivery within 5-7 days, available for small orders under £50 + VAT. £4 + VAT.

FLEXI: tracked and insured delivery by DPD within 3-5 working days. £9.00 + VAT.  Surcharge of £9.00 + VAT will apply to delivery addresses outside mainland UK.

NEXT DAY: tracked and insured next working day delivery by DPD.  Orders confirmed and paid for after 11am through the Sales Support or 12pm midday through Zico Lighting online store and/or Business Portal will be dispatched the following working day. Your delivery will arrive within 1 hour slot before end of business. £10.50 + VAT. Surcharge of £9.00 + VAT will apply to delivery addresses outside mainland UK.

PRE-12PM:  tracked and insured next working day delivery by DPD, arriving before 12pm.  Orders confirmed and paid for after 11am through the Sales Support or 12pm midday through Zico Lighting online store and/or Business Portal will be dispatched the following working day. £15.00 + VAT (excluding islands and remote post codes)

PRE-10.30AM:  tracked and insured next working day delivery by DPD, arriving before 10.30am.  Orders confirmed and paid for after 11am through the Sales Support or 12pm midday through Zico Lighting online store and/or Business Portal will be dispatched the following working day. £25.00 + VAT (excluding islands and remote post codes)

SATURDAY:  tracked and insured next day delivery by DPD on a Saturday, arriving between 8am and 6pm.  Orders confirmed and paid for after 11am through the Sales Support or 12pm midday through Zico Lighting online store and/or Business Portal will be dispatched the following working day. £32.00 + VAT (excluding islands and remote post codes)

Please note, any specific timescales for delivery are estimates, based on services as advertised by the courier. We recommend allowing extra time to avoid disappointment.

Our policy is to deliver to the shipping address unless it has been agreed otherwise. It is your responsibility to check these details carefully, failure to do so may result in not being eligible for a refund or replacement from us.


EU SHIPPING REGION

Our EU Shipping Region is exclusively for Trade customers and covers deliveries throughout the European Union. Order for delivery to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

For delivery to European Countries outside of the EU please contact us on magda@zico.lighting


MIDDLE EAST AND ASIA SHIPPING REGION

Our Middle East and Asia Shipping Region is exclusively for Trade customers and covers deliveries to Australia, Bahrain, China, Hong Kong, Israel, Kuwait, Philippines, Qatar,  Saudi Arabia, Singapore, Thailand, United Arab Emirates and Vietnam. The default shipping option is collection from warehouse ex works. Other delivery options are available and can be quoted for on per-order basis. Please contact us on magda@zico.lighting for further details.

INTERNATIONAL DELIVERIES

We offer B2B delivery within Europe and worldwide. Please contact us on magda@zico.lighting for further details on shipping options and to place your order, or find your local Zico Lighting distributor at www.zico.lighting/contact.

All deliveries outside the UK are shipped DAP and will be subject to customs clearance, import duties and taxes. You will be responsible for payment of any such charges on delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

If preferred, the goods can be shipped EX WORKS or delivered using customer's shipping account. 


DAMAGED / MISSING ITEMS

If your order is damaged or incorrect, you must notify us in writing within 7 days of receipt. Please complete the online Issues with Delivery form or email admin@zico.lighting, including your order number starting with SO, description of the damage and images clearly showing the damaged goods. 

Where applicable, we will aim to resolve all such claims within 7 days from receipt of notification.  In the event of damaged order we will either refund the price of the item or send a replacement item at no additional charge. This decision shall be at our discretion.

We may need to collect the damaged goods from you, so please do not dispose of any products or packaging until advised by us.


LOST IN THE POST

Occasionally an item may be lost in transit. In the event your order has not arrived within the expected timescale, you must notify us in writing within 7 days from the date of order being placed by emailing admin@zico.lighting.

Where applicable, we will aim to resolve all such claims within 28 days from receipt of notification.  In the event of missing order we will either refund the price of the item or send a replacement item at no additional charge. This decision shall be at our discretion.