Zico Lighting is a registered trademark for Green Route Ltd.
Zico Lighting offers warranty and replacement or repair promise on all its products, so you can buy with a peace of mind. The warranty period for every product is listed within individual product description and can be summarised as follows:
- 3 years on all Zico Lighting filament LED bulbs
- 3 years on all Zico by Anytronics dimming and controls equipment
- 2 years on all GU10 spotlights, G4 capsules, transformers and small dimmer equipment
- limited 6 months warranty applies on all products purchased through the Outlet
Green Route Limited warrants its products to be free from defects of material and workmanship for a period as specified within the product description from date of shipment to the original purchaser.
Green Route Limited will under warranty obligation, repair or replace defective part/product at their discretion. Definition of Defect: LED defects including burn out, loose, broken, un-workable PC board etc., technical and material workmanship of the lamp can be considered defects under this warranty. Driver defects including functional problems of IP system, power factor etc. that affect the solid function of the product will be considered as defects under this warranty obligation.
This warranty does not apply to any product or part that has been subject to misuse, negligence, accident, use outside of product design intent, or attempted repair/modification by anyone other than Green Route Limited or it’s manufacturers or suppliers.
Green Route Limited’s sole liability for defects or breach of warranty shall be replacement of the parts involved, and, in no event will Green Route Limited be liable for special or consequential damages or losses including property damage or other loss as related directly or indirectly to the use of Green Route Limited’s products.
In no event is Green Route Limited liable for consequential damages or personal injury caused by installation and transportation or negligence during installation and transportation or adjustment.
Green Route Limited claims no liability for the cost of installation or any other cost incurred during the use of products. No representative is authorised to assume additional liability for or on behalf of Green Route Limited.
All returns must be authorised by Green Route Limited and will be shipped at buyer’s expense. If Green Route Limited finds the product working properly, the buyer may be billed for testing, repackaging, and shipping. If the warranty has expired, Green Route Limited will provide a quote to repair prior to making any such repairs.
If a product was under Warranty and Green Route Limited replaces or repairs the defective product, Green Route Limited will pay for the return shipping to the customer. In no case will Green Route Limited be liable for any cost incurred in removing or installing the product, even if the product had failed under a covered warranty.
Manufacturers and suppliers reserve the right to make product specification changes to any product at any time, as deemed necessary and without prior notice.
For further information and full policy please refer to our Terms and Conditions.
To make a claim under Warranty, please complete the Returns Request Form.